Shipping policy

PRODUCTION AND SHIPPING

Many GALILEO products are made to order. Unless otherwise stated, production typically takes approximately 3–5 business daysbefore shipment.

GALILEO is based in the United States and works with international production and fulfillment partners. Different products may be produced or fulfilled from different locations, and production and transit times may vary by product.

Standard transit is generally estimated at approximately 9–14 business days after shipment. Shipping and delivery timelines are estimates and may be affected by carrier delays, customs processing, holidays, weather, or other circumstances outside our control.

Orders containing products fulfilled by different production partners may arrive in separate shipments and may have separate tracking information.

DUTIES, CUSTOMS, AND IMPORT CHARGES

GALILEO products may be fulfilled through different production partners and fulfillment locations.

For apparel (Tops and Bottoms), standard shipments to major global markets and countries will be sent Delivered Duty Paid (DDP). Applicable destination import duties and taxes are bundled into our fulfillment arrangement and prepaid, so customers should not normally be responsible for standard customs clearance charges upon delivery.

In rare cases involving remote or inaccessible regions, local customs clearance fees, regional taxes, or other destination-specific charges may occasionally apply.

Prints, hats, accessories, and other products may be fulfilled through different production partners and may have different customs treatment depending on the product, fulfillment location, and destination country. For orders shipped to the United States, customers will not be responsible for import duties upon delivery.

For orders shipped outside the United States, prints, hats, accessories, and other non-apparel products may be subject to customs duties, import taxes, brokerage fees, or other import charges. Unless otherwise stated, any applicable charges are the responsibility of the customer.

LOST, DELAYED, OR MISSING PACKAGES

If your package appears to be lost, has not arrived within the expected delivery timeframe, or is marked as delivered but you have not received it, please contact us as soon as possible.

We will review the available tracking information and help determine the appropriate next steps. Please also confirm that the shipping address provided with your order is correct.

Please contact us regarding a potentially lost package within 2 weeks of the estimated delivery date whenever reasonably possible so that we can investigate with the carrier while tracking information and carrier records remain available.

This request period does not limit any mandatory legal rights you may have if an order is not delivered.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible.

We may be able to correct your shipping address if you contact us within 24 hours of placing your order, but changes cannot be guaranteed once an order has entered production, fulfillment, or shipment.

If an order cannot be delivered because an incorrect or incomplete address was provided at checkout and the item must be reproduced, we may offer reproduction and reshipping for a fee equal to 50% of the original order value.

We will confirm any applicable fee with you before proceeding.

This fee does not apply where the delivery failure resulted from an error by GALILEO or where applicable law requires a different remedy.