FAQ
HOW MUCH IS SHIPPING?
WE OFFER 3 SHIPPING TIERS WITH VARYING DELIVERY SPEEDS.
$0 = FREE SHIPPING: 12-19 BUSINESS DAYS
$5 = FASTER SHIPPING: 10-14 BUSINESS DAYS
$18.50 = FASTEST SHIPPING: 6-10 BUSINESS DAYS
HOW LONG DOES IT TAKE FOR ORDERS TO SHIP?
EVERY PIECE IS MADE TO ORDER AND USUALLY PRODUCED WITHIN 3-5 BUSINESS DAYS OF PURCHASE.
AFTER PRODUCTION IS COMPLETED, ORDERS WILL SHIP. SHIPPING TIME WILL VARY BASED ON THE CHOSEN SHIPPING METHOD. ON AVERAGE, ORDERS WILL ARRIVE AFTER SHIPPING WITHIN 9-14 BUSINESS DAYS WITH OUR FREE SHIPPING OPTION, 7-9 BUSINESS DAYS WITH OUR FASTER SHIPPING OPTION, AND 3-5 BUSINESS DAYS WITH OUR FASTEST SHIPPING OPTION.
IF YOU HAVE NOT RECEIVED A SHIPPING EMAIL AFTER 3 WEEKS, PLEASE CONTACT US.
SOME ITEMS MAY SHIP SEPARATELY. YOU WILL RECEIVE TRACKING FOR EACH SHIPMENT.
DO YOU SHIP WORLDWIDE?
YES, WE SHIP INTERNATIONALLY.
INTERNATIONAL SHIPMENTS MAY ENCOUNTER CUSTOMS DUTY FEES WHEN THEY ENTER THE DESTINATION COUNTRY. LOCAL CUSTOMS INSPECT PACKAGES RANDOMLY DURING CLEARANCE, AND ONLY THOSE THAT ARE SELECTED MAY REQUIRE TARIFFS. THE FEES ARE BASED ON THE DESTINATION AND THE REGULATIONS OF THE COUNTRY BEING SHIPPED TO. THERE ARE DIFFERENT IMPORT PROCEDURES DETERMINED BY THE CUSTOMS LAWS IN THE DESTINATION COUNTRY. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY CUSTOMS DUTY FEES IF APPLICABLE.
CAN I RETURN MY PURCHASE?
EVERY ITEM ON OUR SITE IS MADE TO ORDER. DUE TO THIS, WE WILL ONLY CONSIDER RETURNS FOR MISPRINTED/DAMAGED/DEFECTIVE ITEMS.
PLEASE MAKE SURE YOU CHECK OUT OUR SIZING GUIDES IN THE PRODUCT DESCRIPTIONS TO MAKE SURE THE PRODUCT YOU'RE ORDERING WILL FIT.
ANY CLAIMS FOR MISPRINTED/DAMAGED/DEFECTIVE ITEMS MUST BE SUBMITTED WITHIN 7 DAYS AFTER THE PRODUCT IS RECEIVED. FOR PACKAGES LOST IN TRANSIT, ALL CLAIMS MUST BE SUBMITTED NO MORE THAN 2 WEEKS AFTER THE ESTIMATED DELIVERY DATE.
WHAT DO I DO IF I SUBMITTED MY ORDER WITH AN INCORRECT ADDRESS?
WE MAY BE ABLE TO ADJUST AND CORRECT THE MISTAKE IF YOU REACH OUT TO US WITHIN 24 HOURS OF SUBMITTING YOUR ORDER. PLEASE CONTACT US IMMEDIATELY IF ANY MISTAKES WERE MADE WHEN SUBMITTING THE ORDER.
WHAT HAPPENS IF MY PACKAGE SAYS IT WAS DELIVERED BUT HASN'T ARRIVED?
CONTACT US CONFIRMING THAT THE ADDRESS PROVIDED WITH YOUR ORDER IS CORRECT.
IF THE PACKAGE WAS UNABLE TO BE DELIVERED DUE TO AN INCORRECT ADDRESS BEING PROVIDED WHEN THE ORDER WAS PLACED (CUSTOMER ERROR), THEN WE WILL CHARGE A 30% FEE OF THE TOTAL ORDER TO REPRODUCE AND RESHIP YOUR ORDER.